I. Under these Business Terms and Conditions, we define the relationship between our company, Mativa Trgovina d.o.o. ID: SI95937498, Rajec 15, 8261 Jesenice na Dolenjskem,Slovenia as the seller and operator of the e-shop at www.unniquedrogstore.com, and you, our customer, who enters into a purchase agreement with us.
II. We apply a uniform approach to our customers and provide them with the same benefits, whether they are consumers or not. Therefore, the rules set forth in these Business Terms and Conditions are applicable to all our customers.
III. These Terms and Conditions cover primarily the purchase of goods on our e-shop. They shall apply to the purchase of goods on the customer line or our brick-and-mortar store accordingly.
2. Conclusion of the Purchase Agreement
I. You can enter into a purchase agreement with us remotely via the e-shop or personally at our store.
II. In the case of a purchase agreement concluded remotely, the order placed by the order’s submission on the website shall constitute a draft purchase agreement. The order shall be valid for the period of 7 days and we will confirm its receipt by e-mail. The purchase agreement shall then be concluded upon our acceptance of the draft in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.
III. In specific cases (especially in the event of discounts or clearance sales), we are entitled to determine a maximum quantity that we can supply.
3. Withdrawal for No Reason
I. By law, you are entitled to withdraw from an agreement concluded on the Internet or over the phone without giving a reason within 14 days of delivery of the goods. At our company, each buyer is entitled to withdraw from the agreement without giving a reason within 14 days of delivery of the goods. This shall also apply to purchases at our brick-and-mortar store.
II. If you wish to exercise this right, you must notify us of your decision to withdraw from the agreement within the aforesaid time limit. The best way to do this is to contact us at email@example.com. or by calling +385915930260 (Miss. Dina Krašovec).
III. In the event you withdraw from the agreement, we will refund you the purchase price of the goods. In the event of withdrawal within 14 days of the delivery of the goods, you shall also be entitled to a reimbursement of the costs of delivery in an amount corresponding to the least expensive offered method of delivery. In the event of a later withdrawal from the agreement, we will refund only the purchase price of the goods. The aforesaid funds shall be refunded without delay, no later than 14 days from the date of withdrawal. However, in accordance with the law, we may wait with the payment until you return the goods. For the refund, we shall use the same means of payment you used to pay the purchase price, unless we agree otherwise.
IV. Without delay, no later than 14 days from the date of withdrawal, you should send the goods to Mativa Trgovina d.o.o., Rajec 15, 8261 Jesenice na Dolenjskem,Slovenia.
V. Please note that, by law, you shall be held liable for any reduction in the value of the goods as a consequence of handling the goods in a manner other than is necessary to familiarise yourself with the nature, properties and functionality of the goods (e.g. if you use a perfume even after you have already tried it). Please also note that you are not entitled to withdraw from the agreement in the case of goods which you took out from their packaging and which cannot be returned to the packaging for hygienic reasons (e.g. opened cosmetic preparations and other goods that come into direct contact with your skin).
I. If the goods show a defect upon delivery, we can agree on compensation in the form of removal of the defect in the form of a replacement delivery or repair. In the event that the removal of a defect is impossible or unreasonable for us, you shall be entitled to claim a discount on the purchase price and, if the defect is substantial, you may also withdraw from the purchase agreement. You shall also have these rights if such a defect is manifested later.
II. We shall be liable for defects in the goods if the defects are manifested within two years of the delivery of the goods or before the expiry date stated on the packaging.
III. Pictures of goods in our e-shop are illustrative only and do not constitute a binding depiction of the goods’ properties (for example, the packaging may differ due to a change made by the manufacturer).
IV. We will be happy to answer any questions regarding complaints at firstname.lastname@example.org. Please send us the goods under complaint to Mativa Trgovina d.o.o. ID: SI95937498, , Rajec 15, 8261 Jesenice na Dolenjskem,Slovenia together with a completed complaint form that can be found here. In the event you fill in the form without the assistance of our staff, please remember to indicate what you find to be a defect or how the defect is manifested, and your requirement as to the method of handling your complaint.
V. We will inform you of the progress of the complaint, in particular of its receipt, acceptance or rejection, via e-mail or text messages. We may also contact you by phone.
VI. We will make a decision on the complaint without delay. The processing of the complaint including the defect removal will not exceed ordinarily 30 days. Otherwise, you shall be entitled to withdraw from the purchase agreement. It is necessary for you to provide us with the assistance required to meet the above time limit.
VII. In the case of a justified complaint, we shall bear the costs associated with the return of the goods.
5. Method of Payment and Delivery
I. You can select the method of payment and delivery from the options we offer. Prior to the shipment of the order, we will notify you of the selected method of payment and delivery and the associated costs.
II. The currently offered methods of payment and delivery and their prices can be found here. Delivery options
Deliveries are only made in Slovenia and Croatia.
Predict – 1-hour timeslot notification
• Follow My Parcel possibilty of alternative delivery place
• Pickup – more than 420 locations around Croatia where is possible to pick up parcel
• Auto insurance of all parcels in amount of 520,00 € per parcel included
• Live tracking – on-line parcel tracking (www.dpd.hr)
• Three delivery attempts included in the price
DPD parcel – standards:
• Max. weight: 31.5 kg
• Max. length: 175 cm
• Combined dimensions (2 x height + 2 x width + the length of the longest page): max 300 cm
• DPD will not take over the parcels heavier than 31.5 kg gross weight.
• You can calculate the volumetric weight at: www.dpd.hr
- Predict – 1-hour timeslot notification
- Delivery within 2-3 working days
- Follow My Parcel possibilty of alternative delivery place
- Live tracking – on-line parcel tracking (www.dpd.hr)
PRICE LIST FOR PARCEL DELIVERY – CROATIA
Delivery time frame 24 – 48 h
up to 2 kg 2,70 €
up to 5 kg 2,96 €
up to 10 kg 3,38 €
up to 15 kg 3,91 €
up to 20 kg 4,39 €
up to 25 kg 4,73 €
up to 31,5 kg 5,27 €
Agreed price + 4,66 € surcharge
- All prices are per parcel and without VAT
- In the period from November 1st to December 31st, the seasonal price list is in force and the basic prices, which are highlighted in the
- price list 1 and 2, are increased by 0,30 € in the mentioned period
- Cash on Delivery 0,81 €
- Cross border 3% value of the parcel or 1,30 € minimum
- Delivery schedule for islands is available at: https://www.dpd.com/hr_en/home/products_services/classic_service/domestic
- Surcharge for the islands is valid only for the islands that are not connected to the mainland by bridge.
- Delivery time frame to Dubrovnik is 2-4 business days.
- The procedure for passing through Neum and delivery to Pelješac is available at: https://www.dpd.com/hr_en/home/products_services /
- classic_service/domestic (Special handling for domestic parcels)
Shipping is free for EU-CROATIA and EU-SLOVENIA from a minimum order value of 50 €.
PRICE LIST FOR PARCEL DELIVERY FOR EU-SLOVENIA
up to 2 kg 10 €
up to 5 kg 13 €
up to 10 kg 14 €
up to 15 kg 15 €
up to 20 kg 15,50 €
up to 25 kg 16 €
up to 31,5 kg 17 €
I. We provide our customers with various discounts. Their use is governed by rules, of which we shall inform the customer in each individual case.
7. General Information
I. In accordance with the Act on the Registration of Sales, the seller is obliged to issue a receipt to the customer. The seller is also obliged to register the sale online with the tax authority, in the event of a technical failure no later than within 48 hours.
II. The agreement shall be concluded in English and shall be governed by the laws of Slovenia.
III. All prices of products and services are provided including VAT applicable at the time of placing the order. We are charging sales tax for merchandise ordered on this Website based on Slovenian sales tax rate. In the event the tax rate changes before the conclusion of the purchase agreement or before the shipment of the goods, the customer shall be obliged, taking into account the selected method of payment, to settle any purchase price underpayment, or the seller shall promptly send the customer an e-mail asking the customer to communicate where the seller can pay any purchase price overpayment to the customer.
v. By placing the order, you consent to receiving an electronic tax invoice. The invoice will be sent electronically in an e-mail about the dispatch of your order. If you want to also receive the invoice in print, please send us a message and the invoice will be included in your parcel along with your purchased items.
vi. All prices of goods, including discount prices, are valid until further notice or until stocks are sold out.